Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Brand profile information (business details, preferences)
• Content you upload (images, videos, captions)
• Social media account connections
• Payment information (processed securely through Stripe)

1.1 Personal Information

• Name, email, company name
• Billing information
• IP address & device details
• Platform usage logs

1.2 Uploaded Content

• Images, videos, captions
• Product data, metadata

1.3 Social Media API Data

When connecting your social accounts, we may access:

• Page/Account ID
• Publishing permissions
• Media library
• Scheduled posts
• Basic profile data
• Authentication tokens

We do not store your passwords.

1.4 Analytics Data

Collected via cookies and tracking scripts.

2. How We Use Your Information

We use the information we collect to:

• Deliver AI-generated content
• Schedule and publish posts
• Manage your account and subscription
• Improve platform performance
• Customer support & notifications
• Provide, maintain, and improve our services
• Generate AI-powered captions and content recommendations
• Process payments and manage subscriptions
• Send you service updates and marketing communications
• Analyze usage patterns to improve our platform

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (Stripe for payments, cloud storage providers)
• Social media platforms (to publish content on your behalf)
• AI service providers (to generate captions and analyze content)
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

Users may revoke permissions anytime via the Talexia dashboard or their social media account settings.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze site traffic and usage (Google Analytics, Meta Pixel)
• Improve our marketing efforts

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and backup purposes.

8. Third-Party Services

Our platform integrates with third-party services including:

• Instagram, Facebook, LinkedIn (for content publishing)
• Stripe (for payment processing)
• OpenAI/Claude/Gemini (for AI content generation)
• Cloudflare R2/AWS S3 (for file storage)

These services have their own privacy policies governing their use of your information.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: privacy@talexia.ai
Website: https://talexia.ai